Terms and Conditions

1. GENERAL

1.1 The terms and conditions set out herein shall apply between the Company, as defined above, and the party to whom the provisioning of services applies ("the Customer") and shall apply to the provision of any and all passenger carriage, courier or delivery services ("the Services") undertaken by the Company for the Customer during the continuance of this Agreement and any and all other terms, warranties and / or conditions implied by statute and / or common law and hereby expressly excluded to the fullest extent permitted by law.

• Whilst we do our utmost to ensure the driver(s) are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control, every effort will be made by ‘The Company’ to ensure that the vehicle(s) arrive on time, we will not issue any discount where the vehicle is less than 2 hours late. Over 2 hours at our discretion
• Where a vehicle has been issued with a parking fine due to the loading or unloading of goods the customer will be held responsible and this will be charged separately
• The driver(s) will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits
• By supplying your email address you permit ‘The Company’ to contact you via email, in return we promise never to pass your email address to any third party...
• By supplying your mobile / cell number you permit ‘The Company’ to contact you via SMS text message, in return we promise never to pass your mobile / cell number address to any third party.
• It is the customer’s responsibility to check the booking confirmation email to ensure that all details, including any extras such as stairs, congestion charge etc... Have been listed.
• If there are any changes or variations including extra mileage other than was agreed at the time of booking, the client will be charged extra in accordance with the pricing structure
• Your vehicle will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking
• Two people may travel in the vehicle(s) free of charge; however these vans are not insured for hire and reward so you travel at your own risk.
• ‘The Company’ will keep a record of lost property, and will endeavour to return any lost goods left in a vehicle to the customer.
• ‘The Company’ its vendors and their drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s)
• ‘The Company’ maintains a strict non-smoking policy in all its vehicles
• Nothing contained in these terms and conditions can affect the Customer’s statutory rights.

2. INVOICE LIMITATIONS

Corporate account Customers may be subject to a set limit on the total amount which may be outstanding as unpaid on such account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded. All corporate accounts are invoiced.

3. REMOVAL CONDITIONS

All our drivers carry trolleys straps and blankets but please tell our call agents if you have any requirements other than the above.

Arrival time on any job is estimated. We will do our best to be on time, but there might be delays caused by circumstances out of our control. (E.g. weather, traffic...)

We do not accept responsibility for any customer loses due to out of our control pick-up/delivery delays. We will not offer any refunds for lateness except over 2 hours at our discretion. All payments must be made in cash or pre-arranged credit or debit card, upon job completion. Any other kind of payment must be agreed on and made at least 7 days before moving day.

We do not accept responsibility for damaged or lost property after job is complete and payment is received. We also reserve the right in the event of non-payment to distribute your details to various blacklists and credit reference agencies.

All deliveries and collections are kerb to kerb, any request to go off road, onto private land of any sort, is done with customers request, and supervision, we take no responsibility for loss or damage to any goods, vehicles, or properties while under supervision of the customer, customer accepts full liability at these times.

On international jobs payment must be made before the Van is unloaded at the destination there are no exemptions from this rule. We reserve the right to levy any extra charges or withhold delivery of goods until full payment plus any extra charges are settled in full.

All goods in transit are insured for up -to £10,000. Any claim which exceeds this amount is non-refundable. Our excess is £350. Our insurance covers items in transit only. It will not cover any damage which happens inside a property. If you need any further cover for moving, contact your insurance company and pursue appropriate insurance cover. Our policy is available upon request.

If any of the addresses you are travelling to or from enter the congestion zone a congestion fee of £11.50 will apply.

For bookings before 8am and after 8pm there is an additional surcharge of 40%.

4. PAYMENT AND DEPOSITS

4.1 It is a condition of this agreement that invoices shall be paid in full within 7 days of issue thereof. If any invoices remain unpaid on or after 7 days such outstanding invoices shall immediately become due and payable to avoid interruption of services.

4.2 Without prejudice to the Company's rights hereunder all monies due to the company in respect of provision of the Services which are not paid by the due date for payment shall bear interest on the balance of such monies due from time to time at the rate of 3% per month until payment is received by the Company in respect thereof.

4.3 The Customer shall not be entitled for any reason to withhold payment of monies due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and / or claims money or compensation from the Company in respect of the Services.

4.4 All prices, other than corporate account or cash are inclusive of VAT charged at the current published rate.

4.5 Your booking may be subject to additional charges by way of extra mileage, stairs, congestion and parking charges, where these have not been taken at the time of booking. The company retains the right to automatically charge debit and credit cards to collect extra payments as listed above after the job is completed.

4.7 The charges payable by the Customer for the Services shall be at the rate specified in the Company's schedule of charges as in force at time of reservation.

5. POSTPONEMENTS/CANCELLATIONS

5.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date

If the customer changes or cancels the booking after it is already confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before commencement of the job, you will be charged in full.

Any job not paid upon completion will be subject to a discretionary 100% surcharge.

We reserve the right to change or cancel any bookings.

We reserve the right upon non-payment of cancellation charge to register your details with various blacklists and credit reference agencies.

5.2 If the customer does not appear at the time and place designated as the pick-up point, all monies paid will be non-refundable and / or full invoice amount will be billed.

6. SELF LOAD & DRIVER LOAD JOB CONDITIONS

6.1 If the customer requires our no loading service they are solely liable for any damage to their goods the driver will not have any involvement in the loading and unloading of goods. Our insurance will only cover your goods in the event of a road traffic accident.

6.2 If a driver concludes that the work cannot be carried out without damage to property or possessions but you (the client) wish for the work to be undertaken you take full responsibility for the damage and therefore wave any right to claim against our insurance. This will need to be done via text message or email to ourselves.

6.3 Any single item must not weight more than 30kg PER MAN lifting it, for Health and Safety stipulations and insurance reasons. If you have a very heavy item please ensure you have enough people to carry it - we reserve the right to refuse transit if potentially dangerous or harmful to the item, our staff or the customer.

6.4 The price provided is on the assumption that we will be able to park within 20metres of the pick-up point. If we are unable to do so, we reserve the right to revise our quotation. Our advice is that you obtain a parking dispensation, obtainable from the local authority covering each address.

If we are not told that a job may need multiple journeys you may incur a fuel charge.

6.5 All our vans are fitted with satellite navigation systems which our drivers follow to get to each destination. If you are aware of a quicker/shorter route please inform your driver and we will endeavor to follow it, otherwise the driver will follow the route provided by the satellite navigation system and we accept no responsibility for how long the journey takes.

CUSTOMER RESPONSIBILITIES

It's the customers responsibility to provide parking (reserve a space for the van outside of property before our arrival or arrange a suspension or permit where necessary with your local council) If there is no pre-arranged parking and our van receives a ticket, it will be the customers responsibility to pay the fine to the driver at the end of job.

It's the customer’s responsibility to pack everything properly. We do not accept responsibility for damage or breakage caused by poor packing.

It's the customer’s responsibility to dismantle before our arrival any unit, system, furniture and beds.

It's the customer’s responsibility to make sure that all items will fit in the new premises. (E.g. wardrobe, bed, sofa etc...) We are not insured for removing any doors or making new entrances to the premises.

If any delay is caused by the customer (e.g. everything is not packed, waiting for keys, incorrect address, etc.) we reserve the right to add an extra cost to the final bill.

No staff abuse will be tolerated. If the driver is forced to terminate a job because of abuse from a customer, the customer will still be charged in full.

7. INSURANCE

We accept no liability for damage done to any items outside of the van. We only accept liability down to driver negligence or a road traffic accident that is the drivers fault.

All goods in transit are insured up-to £10000 any claim which exceeds this amount is non-refundable. Our excess is £350. Our insurance covers items in transit only. It will not cover any damage which happens outside the van or inside a property. If you need any further cover for moving, contact your insurance company and pursue appropriate insurance cover.

8. LIMITATIONS AND EXCLUSIONS

8.1 The Company shall not undertake the carriage or delivery of:

8.1.1 money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any other form), antiques, precious metals, furs, or jewellery (in any form whatsoever) of whatever amount or value.

8.1.2 any goods or property (of whatsoever nature) of an intrinsic value of more than £150

8.1.3 any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and / or

8.1.4 any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the Customer has prior to the commencement of the Service in respect of such goods or property expressly notified the Company as to the nature and value of the same and a Director of the Company has expressly agreed in writing that the Company shall carry and deliver the same on such terms and conditions as the Company may reasonably require AND in the event that the Company undertakes the Service in respect of such goods or property without first having expressly agreed to do so as aforesaid, the Company shall have no liability whatsoever for loss or damage to the same however arising.

8.2 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit if in the Company's opinion it is proper to do so and the Company shall account to the Customer for money it receives (if any) on such destruction or disposal in excess of the costs incurred by the Company in so disposing of or destroying the goods or property.

8.3 Without prejudice to the provisions of clause 8.1 the Company shall not in any event be liable directly or indirectly for:

8.3.1 consequential loss (whether for loss or profit or otherwise) and / or

8.3.2 loss, damage and / or breakage to china, glass ceramics or other breakables whether arising from the acts, omissions or negligence of the Company and / or its employees and / or agents or arising otherwise howsoever.

8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular the Company shall not be liable for any loss and / or damage arising directly or indirectly from:

8.4.1 Breakdown, accident, adverse weather conditions.

8.4.2 Any act or omission on the part of the Customer.

8.4.3 any clause, act or circumstance beyond the control of the Company (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority).

8.4.4 inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or instructions received from the customer and / or

8.4.5 the Company being prevented or hindered from delivering the goods or property

8.5 Without prejudice to the generality and effect of the foregoing provisions of this clause 8 the liability of the Company for each delivery or courier service undertaken by the Company howsoever arising and whether direct or indirect and including but not limited to liability arising from the acts, omissions or negligence of the Company and / or its employees and / or agents or arising otherwise howsoever shall in any event be limited to the lesser of:

8.5.1 £150 or

8.5.2 the intrinsic value of the goods or property comprised in such delivery or courier service

8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.

9. DELIVERY

9.1 The Company shall use reasonable measures to deliver the Customer and the Customer's goods or property on time, however the time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer's goods or property shall be delivered within the Customers stipulated time period (if any) and / or within any time period stated by the Company unless expressly agreed in writing by a Director of a Company.

9.2 In the event that the Company is unable (for whatever reason) to deliver the Customer or the Customer's goods or property then the Company reserves the right to charge the Customer for any and all costs and expenses incurred in doing so and / or for any costs or storage of the goods or property.

9.3 In the event that we cannot make delivery and / or collection we will not accept any charges incurred by the Customer in relation to an alternative provider or service.

Terms and Conditions

10. CLAIMS

10.1 Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and / or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and / or its employees and / or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 24 hours of the date upon which the same occurred. This must be accompanied by before and after photographic evidence.

11. LIEN

11.1 Without prejudice to the Company's rights hereunder or arising otherwise howsoever, the Company reserves the right to exercise a lien over the Customer's goods and / or property pending payment in full or outstanding invoices.

12 TERMINATIONS

12.1 This Agreement may be terminated by either party by giving one month’s notice in writing.

12.2 In the event of the Customer being in breach of any of the terms and / or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer's account facility, forthwith and without notice.

13. RESOLUTION of DISPUTES and GOVERNING LAW

13.1 The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales.

14. ENTIRE AGREEMENT

14.1 This Agreement contains all the terms agreed by the parties regarding the subject matter hereof and supersedes any prior agreements, understandings or arrangements between them, whether oral or in writing, and no representation undertaking or promise shall be taken to have been given or be implied from anything said or written prior to this Agreement except as expressly set out in this Agreement.

15. NOTICES

15.1 Any notice to be given by any party to the other under this Agreement shall be sufficiently served if left at, or sent by prepaid registered post or recorded delivery service or telefax or telex to the party to be served at. Its address as set out in this Agreement or such other address as it may notify for such purpose and shall be deemed to have been served when so left or sent by telefax or telex or in the case of posting 24 hours after the same was posted. In proving service by post it shall only be necessary to prove that the communication was contained in an envelope which was duly posted in accordance with this clause.

16. WAIVER

16.1 No forbearance, indulgence or failure by the Company to enforce or to exercise, at any time or for any period of time, any term of or any right arising pursuant to this Agreement shall constitute, and shall not be construed as, a waiver of such term or right and shall in no way affect the Company's right later to enforce or exercise it.

17. SEVERABILITY

17.1 The invalidity or unenforceability of any term of or any right arising pursuant to this Agreement shall not in any way affect the remaining terms or rights

AGREEMENT BETWEEN USER AND VANS24/7

The Vans24/7 Web Site is comprised of various Web pages operated by Vans24/7.

The Vans24/7 Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Vans24/7 Web Site constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS OF USE

Vans24/7 reserves the right to change the terms, conditions, and notices under which the Vans24/7 Web Site is offered, including but not limited to the charges associated with the use of the Vans24/7 Web Site.

LINKS TO THIRD PARTY SITES

The Vans24/7 Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Vans24/7 and Vans24/7 is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Van24/7 is not responsible for webcasting or any other form of transmission received from any Linked Site. Vans24/7 is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Vans 24/7 of the site or any association with its operators.

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As a condition of your use of the Vans24/7 Web Site, you warrant to Vans24/7 that you will not use the Vans24/7 Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Vans24/7 Web Site in any manner which could damage, disable, overburden, or impair the Vans24/7 Web Site or interfere with any other party's use and enjoyment of the Vans24/7 Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Vans24/7 Web Sites.

USE OF COMMUNICATION SERVICES

The Vans24/7 Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

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• Restrict or inhibit any other user from using and enjoying the Communication Services.
• Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
• Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
• Violate any applicable laws or regulations.

Vans24/7 has no obligation to monitor the Communication Services. Vans24/7 has the right to assess materials posted to a Communication Service and to eliminate any materials in its sole discretion. Vans24/7 reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Vans24/7 reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Vans24/7 sole discretion.

Always use caution when giving out any personal information about yourself or your family in any Communication Service. Vans24/7 does not control or authorise the content, messages or information found in any Communication Service and, therefore, Vans24/7 specifically rejects any liability with regard to the Communication Services and any actions resulting from your involvement in any Communication Service. Managers and hosts are not authorized Vans24/7 spokespersons, and their views do not necessarily reflect those of Vans24/7.

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